Carlson Chief Operating Officer David P. Berg is the focus of a feature story on leadership by journalist and author George Bradt that appears this week on Forbes.com. As he moves toward his 100-day milestone in the hospitality industry, David examines the “What, How and Who” approach to driving growth that has led him to success across industries and theaters, from expanding Best Buy, Inc.’s electronics business into China, to selling Outback steaks in Brazil and helping middle America adopt Verizon’s phone services. Key elements include a concentrated attention to the customer, particularly Millennials; a sharp focus on core business; and cultivating a top-performing, highly collaborative team that holds its members mutually accountable.

To learn more, read the entire article on Forbes.com here.