As part of the Americas Lodging Investment Summit (ALIS), held in Los Angeles last month, Thorsten Kirschke, president, Americas, Carlson Rezidor Hotel Group, sat down with his industry colleagues and journalist Barbara DeLollis for USA Today's 2nd annual executive roundtable. The conversation covered a range of today's top guest expectations; from lifestyle amenities, including Wi-Fi, to loyalty programs.
Joining Thorsten at the table were (pictured L-R): chief executive officers David Kong of Best Western, Mike Depatie of Kimpton Hotels; Jim Abrahamson from Interstate Hotels, Thorsten and Eric Danziger of Wyndham Hotel Group.
You can read the entire conversation in the Money section of USA Today’s, Feb. 7, 2013, issue.
To download a condensed version of the roundtable conversation, click here.